Hitex Privacy Policy
Effective date: July 2026
Organisation: Hitex Confectionery Pty Ltd ACN 146 009 145 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (“Hitex”, “we”, “us” or “our”)
Websites:
www.hitexconfectionery.com.au;
www.refil.com.au;
www.snackhq.com.au
Contact:
Phone: 1300 889 465
Address: 26-28 Bond Street, Mordialloc, VIC 3195
Email: info@hitex.net.au
1. About this Privacy Policy
Hitex respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use and disclose personal information, how you may access or correct your personal information, how you may make a privacy complaint, and how we use cookies and similar technologies.
This Privacy Policy is intended to inform you of our practices regarding the collection, use and disclosure of any information we collect from or about you, whether through our Websites or by any other method. By visiting any of our Websites, registering to become a customer/client, or applying for a role (whether as an employee or a contractor), you expressly consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.
We ensure that we will take all necessary and reasonable steps to comply with the relevant Privacy Laws and to deal with inquiries or complaints about our compliance with the relevant Privacy Laws.
2. What personal information we collect
The kinds of personal information we may collect depend on how you interact with us. This may include:
- your name;
- contact details, including email address, phone number and postal address;
- payment and billing information (including credit card details);
- information you provide when completing forms, making enquiries, entering competitions or subscribing to communications;
- records of communications with us;
- preferences and interests;
- technical information, including IP address, device information, browser type, operating system, pages viewed, referring websites and online identifiers;
- website usage information collected through cookies, pixels, analytics tools and similar technologies;
- photographs, video or audio recordings where relevant to our activities and where permitted by law;
- employment or contractor information if you apply for a role with us; and
- any other information you choose to provide to us.
We may also collect Personal Information about you which you submit voluntarily by posting a comment on our social media pages. We advise you to limit the Personal Information that you publish on social media or other 3rd party environments, since we cannot control any third party collection or use of any such information. We may also collect Personal Information about you through third parties, for example from Trade Fairs you have attended and been scanned at or if we purchase access to a database to which you have provided your Personal Information and consented to its disclosure.
We will not collect “sensitive personal information” (as defined under the relevant Privacy Act) from you through our Websites. We ask that you do not send us, or do not disclose, any sensitive, personally identifiable information (such as information related to racial or ethnic origin, religion or other beliefs, health, criminal background or trade union membership) on or through the Website. If, contrary to this request, you do provide any sensitive personal information, in doing so you consent to us collecting and handling that information in accordance with this Privacy Policy.
If the collection of sensitive information occurs other than through our Websites, we will only collect that sensitive information where you consent, where the collection is required or authorised by law, or where another exception applies under the Privacy Act.
3. How we collect personal information
We may collect personal information:
- directly from you, including when you contact us, use our Websites, complete a form, subscribe to updates or otherwise communicate with us;
- automatically through our website, cookies, tracking pixels, analytics tools and similar technologies;
- from third parties, such as service providers, event partners, payment processors, marketing platforms, referees, publicly available sources or social media platforms;
- from our related bodies corporate, business partners or contractors; and
- where required or authorised by law.
Where reasonable and practicable, we collect personal information directly from you.
4. Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information for the following purposes:
- to provide our products, services, events, programs or other offerings;
- to manage accounts, payments and customer service;
- to communicate with you, including responding to enquiries and providing updates;
- to administer promotions, competitions, surveys or feedback processes;
- to operate, maintain, personalise and improve our website, services and communications;
- to conduct analytics, research, reporting and business planning;
- to send marketing communications, where permitted by law;
- to manage safety, security, fraud prevention and risk;
- to comply with legal, regulatory, insurance, accounting and record-keeping obligations;
- to consider employment, contractor or volunteer applications;
- to enforce our terms, protect our rights and resolve disputes; and
- for any other purpose notified to you at the time of collection or otherwise permitted by law.
5. Direct marketing
We may use your personal information to send you marketing communications about our products, services, events, promotions or other matters that may interest you, where permitted by law.
You may opt out of receiving marketing communications at any time by using the unsubscribe function in our emails or by contacting us using the details in section 16.
Even if you opt out of marketing, we may still send you non-marketing communications, such as service messages, transaction confirmations or legally required notices.
6. Cookies and similar technologies
6.1 What are cookies?
Cookies are small text files placed on your device when you visit a website. We may also use similar technologies such as pixels, tags, local storage, software development kits and analytics tools.
These technologies may collect information such as your IP address, device type, browser type, operating system, pages visited, links clicked, session duration, referring website and general location information.
6.2 Types of cookies we use
We may use the following types of cookies and similar technologies:
| Type | Purpose |
| Strictly necessary cookies | Required for the website to operate, including security, page navigation, load balancing and access to secure areas. |
| Functional cookies | Remember your preferences, settings or previous actions to improve your experience. |
| Analytics and performance cookies | Help us understand how visitors use our website, including which pages are visited and how users interact with content. |
| Advertising and targeting cookies | Help deliver relevant advertising, measure campaign performance and understand user interests. |
| Social media cookies or pixels | Enable sharing, embedded content, advertising and analytics through social media platforms. |
6.3 Why we use cookies
We may use cookies and similar technologies to:
- operate and secure our website;
- remember your preferences;
- understand how visitors use our website;
- improve website functionality and performance;
- personalise content;
- measure marketing and advertising effectiveness;
- deliver or support targeted advertising;
- detect fraud, misuse or security incidents; and
- generate aggregated or statistical insights.
6.4 Third-party cookies and analytics
Some cookies and similar technologies may be placed by third-party service providers, such as analytics providers, advertising networks, social media platforms, payment providers, embedded content providers or marketing platforms.
These third parties may collect information about your use of our website and other websites over time. Their handling of your information is governed by their own privacy policies and terms.
6.5 Managing cookies
You can control or disable cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.
Where we use a cookie consent or preference tool, you may also be able to manage your cookie preferences through that tool.
You can also manage certain advertising preferences through settings provided by advertising networks, platforms or your device.
6.6 Cookies and personal information
Information collected through cookies or similar technologies may be personal information where it identifies you or is reasonably capable of identifying you. Where cookie data is personal information, we handle it in accordance with this Privacy Policy and the Privacy Act.
7. Disclosure of personal information
We may disclose personal information to:
- our employees, contractors and related bodies corporate;
- service providers who help us operate our business, website, IT systems, payment systems, marketing, communications, analytics, events, customer support, storage and professional services;
- payment processors, banks and financial institutions;
- insurers, auditors, lawyers, accountants and other professional advisers;
- government agencies, regulators, law enforcement bodies or courts where required or authorised by law;
- prospective purchasers, investors or transaction counterparties in connection with a business sale, merger, restructure or financing; and
- other persons with your consent or as otherwise permitted by law.
We do not sell personal information in the ordinary course of our business.
8. Overseas disclosures
Some of our service providers or technology platforms may be located outside Australia or may store or process information overseas. Where we disclose personal information overseas, we will take reasonable steps to ensure that the overseas recipient handles the information in accordance with the Australian Privacy Principles, unless an exception applies.
9. Security of personal information
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
These steps may include access controls, password protection, secure systems, encryption, monitoring, staff training, confidentiality obligations and physical security measures.
However, no method of transmission or storage is completely secure. You should take care when sending information to us electronically.
10. Retention of personal information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, meet legal and accounting obligations, resolve disputes, maintain business records and enforce agreements.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to retain it.
11. Access to personal information
You may request access to the personal information we hold about you by contacting us using the details in section 16.
We may need to verify your identity before responding. We will respond within a reasonable period.
In some circumstances, we may refuse access where permitted by law, including where providing access would have an unreasonable impact on the privacy of others, would be unlawful, would prejudice legal proceedings or would reveal commercially sensitive decision-making information.
12. Correction of personal information
If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may ask us to correct it.
We will take reasonable steps to correct personal information where appropriate. If we refuse to correct information, we will explain why, where required by law.
13. Complaints
If you believe we have breached the Privacy Act, the Australian Privacy Principles or this Privacy Policy, please contact us using the details in section 16.
Please include enough information for us to understand and respond to your complaint.
We will:
- acknowledge your complaint within a reasonable time;
- investigate the issue;
- seek further information from you if necessary; and
- provide a response within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
14. Anonymity and pseudonymity
Where practicable, you may deal with us anonymously or using a pseudonym. However, this may not be possible where we need to identify you to provide services, process payments, manage bookings, comply with legal obligations or respond to your enquiry.
15. Links to third-party websites
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices or content of those third parties. You should review their privacy policies before providing personal information to them.
16. Contact us
If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information or make a privacy complaint, please contact:
Privacy Officer
Phone: 1300 889 465
Address: 26-28 Bond Street, Mordialloc, VIC 3195
Email: info@hitex.net.au
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or information-handling practices.
The updated version will be published on our website with the effective date shown at the top.